Previously working in customer service, Agnieszka Sonnenfeld was ready for a career change. In pursuit of progression opportunities, she enrolled on an adult apprenticeship scheme, selecting Business and Administration. In 2014, Agnieszka received a phone call which would set her on a completely new path. Invited for an interview at Lantei, the CEO was impressed by her tenacity and desire to grow alongside a developing company, and shortly after, offered her an apprenticeship.

Within her first year, she completed her Level 2 qualification and became the first point of contact, answering queries and offering integral administrative support. With the foundations firmly in place, the Helpdesk department was formed. Having then completed Level 3 of her apprenticeship and as the department expanded, Agnieszka was promoted to Team Leader, training and managing full time employees and apprentices. This shift led to her achieving her Level 3 certification with the Institute of Leadership Management, equipped with the skills to motivate and engage teams and build leadership capabilities.
Most staff members began their Lantei career working on Helpdesk, learning the inner workings of the company and how to operate our integral CRM systems, before moving to a department where their skills were best suited. Now Supervisor, Agnieszka plays a vital role here at Lantei, offering crucial sales support, fulfilling reception duties, and carrying out all inductions for new team members. With her leadership and training approach, she has a positive impact within her own department and beyond.

“My favourite part of my role is the variety. In a single day, there are countless scenarios I encounter when processing jobs for the Sales division. I thoroughly enjoy the multitasking aspect and liaising with different departments to solve queries and troubleshoot. Having worked at Lantei, I can’t imagine working in any other environment.”

Fun Fact!
She may have a penchant for triple checking every job she processes, but in her personal life, Agnieszka is certainly a spontaneous risk taker. She purchased her first home without ever laying eyes on it, taking her first step over the threshold once the papers were signed!

“We love Agnes! She is the first port of call for people ringing into the business where everyone can expect a very warm and enthusiastic reception. Agnes is an absolute stalwart, and she loves to help. Agnes is great at her job; nothing is getting past her!”Leona Smith, Head of Sales

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