Chelsey studied Musical Theatre, graduating with an Upper Second-Class degree, demonstrating her aptitude for performance. From working in teams and taking ownership of projects, to performing publicly, the skills garnered have proved invaluable to her career.

Working in retail, Chelsey progressed from a customer service position to Product Manager. Responsible for defining product vision and fulfilling customer requirements, Chelsey was greatly successful in her field and had a clear talent for interpreting and satisfying customer expectations. However, it was time for change. It was time to take a chance.

In 2018, Chelsey joined the Lantei housing division, liaising with tenants to schedule their domestic electrical tests. Having demonstrated her ability, she progressed to the operational planning department where she would be the main point of contact for engineers, working together to deliver large contracts. It was in this department which Chelsey found her calling and she knew that the risk of changing career path had paid off. Just one year after joining the company, Chelsey was presented with the Customer Focus Award at our internal awards evening, chosen for her exemplary customer service skills and her enthusiastic approach in the workplace.

Now in a Contract Manager position, Chelsey manages the schedules of over thirty engineers operating across the North of England, Scotland, Ireland, and the Midlands, working on ten major contracts. Her role encompasses all elements of what makes a contract successful, including cost effective engineer travel and delivery, building strong rapport with her team and the client, planning schedules for months in advance, and sourcing solutions to solve access issues. Her abundance of confidence and enthusiasm paired with her bubbly personality has the power to change someone’s day. This combined with her continuously going the extra mile means she is without doubt, an invaluable asset to the Lantei team.

“I have worked with Chelsey daily now for quite some years. I find her very easy to talk to and work with. She is very professional, but also very caring and conscientious about our welfare as engineers out in the field. She is only ever a phone call away if needed and will always go above and beyond to help fix whatever problems arise.
When you’re having a tough day Chelsey’s whit and sense of humour can almost always put a smile on your face. Chelsey is an asset to Lantei, and long may it continue.”

Rob Sutton

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