Joining Lantei as part of the sales team in 2017, Amy Murphy demonstrated very strong customer service skills. At this time, the Managing Director felt the operations team needed a more customer service focus and therefore asked Amy to move into an operational role. Amy was given our two biggest contracts at the time (CBRE and Mitie) to manage, responsible for managing the logistical planning and execution of large and smaller nationwide contracts, ensuring each project was within budget and completed in the allotted timescale. She also kept the sales target for the accounts and was targeted to grow these accounts through high service levels.

Amy has established experience in both Sales and Operations and additionally having a First-Class Honours degree in Business from the University of Central Lancashire.

Since returning from maternity leave, the management team identified an opportunity. Based on her extensive experience, Amy is now the Commercial Manager for Lantei, responsible for improving processes and integral problem solving.

 

Grace Raines joined the Lantei Housing division in 2019 when it was a much smaller department, carrying out a mixture of appointment booking and contract management. Having demonstrated her capability and leading skillset, Grace was promoted to Team Leader in February of 2020.

This month, based on the engineer satisfaction survey and feedback received, the senior leadership team decided to process map the department and identified a need to restructure. Previously, the focus was predominately on each contract, however this focus has been shifted to engineer management, the by-product of which will be boosted contract performance and quality of service.

Grace has now been appointed Housing Operations Manager, responsible for running daily operations within both the office and externally, with Jon continuing to oversee all department activity. Grace truly cares about all employees within the housing department internal and external. Judging by her extreme dedication, this is abundantly clear to see. I hope that you all get behind Grace and support her in her new position. As the team embody this new structure, they strengthen their foundations further.

 

Well done to both of you, we are sure you will excel in your new roles and have a very bright future ahead!

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